Job Description

Workshop Shift Manager Responsible for the day to day management of the workshop, ensuring effective and efficient delivery of scheduled maintenance, unscheduled maintenance and inspections to Plymouth City Councils fleet; ensuring compliance to Vehicle and Operator Services Agency (VOSA) regulations and the Councils Operating Licence

• Responsible for ensuring all inspections, maintenance and testing is carried out on time and in accordance with legislation and law (15%).
• Effectively manage a team of operational staff (14 FTE) in the delivery of planned maintenance, unscheduled maintenance and tests and inspections (Approx.15) (25%)
• Responsible for a service budget of 750k in the delivery of maintenance, repairs and inspection services (10%)
• Responsible for implementing policies, procedures and processes to ensure the safe and efficient operation of the workshop (15 %)
• Responsible for all aspects of Health & Safety in the work place, including Risk Assessments, condition checks (20%)
• To ensure a customer focused service delivery, ensuring works are completed with agreed timescales and to agreed standards (10%)
• To maintain up to date knowledge of legislation, best practice and industry developments within business sector/industry (5%).
• Services to be legally compliant and meet all Health and Safety standards, delivered in accordance with best practice
• Maintain levels of productivity in line with commercial garage operations Staff absence rates within corporate targets
• Deliver services within budget, meeting income and efficiency targets
• Generation of new income from the delivery of commercial services
• Maintain low levels of H&S incidents and risk Meeting planned maintenance, unscheduled maintenance, MOTs and inspections in accordance with service level agreements Improvement to the reporting of issues effecting the streets of Plymouth
• Reduction in complaints and improved department reputation

Workshop Shift Manager To ensure that operational services and activities comply with legislation, law, promote equal opportunity and encourage positive relations in the delivery of all services (5%) To effectively manage a team of operational staff (Approx. 14 FTE) in the delivery of vehicle and plant maintenance, repair, MOT tests and inspections. (20%) Ensure all repairs are carried out in a timely manner, to a high standard and reimbursed by the supplier under the terms of warranty (5%) Arrange for the efficient and prompt repairs to all accident damaged vehicles and plant (10%) To manage the Councils MOT station, implementing processes, controls, protocols and procedures to ensure the safe operation of the MOT station and in accordance with VOSA requirements (10%) To deliver a commercial service through the provision of MOT testing, servicing and repairs to external clients and the public. To develop and deliver business plans, including communication and marketing

GCSE Grade A - C (9-4) in Maths and English (or equivalent)

Vehicle technician qualification, or equivalent, or extensive demonstrable

experience in managing a vehicle workshop.

IOSH qualification or equivalent in Health and Safety

Full UK driving licence

Significant understanding of Road Transport Law

Significant experience of managing the delivery of Ministry of Transport

(MOT) testing

Significant experience in managing the delivery of inspections and testing

required under an Operating Licence as set out by the Vehicle Operator

and Services Agency (VOSA).

Significant experience of managing a commercial service.

Essential experience:

• Demonstrable experience of Customer Service Excellence
• Significant experience of managing a workshop/garage services
• Experience of leading and managing teams, including the allocation of
• resources
• Demonstrable knowledge of ICT systems (Including Word and Excel)
• Extensive experience of planning the operational needs of a service within
• the confines of sometimes conflicting resources and financial pressures.
• Extensive experience of performance management
• Demonstrable experience of change management
• Demonstrable experience of training and developing staff, with the ability to
• deliver in house training
• Extensive experience of budget management, income generation and
• managing commercial services

Desirable experience

• Experience of Tranman, or similar fleet/workshop management systems
• Knowledge of compliance vehicle maintenance and legislation. The role would potentially suite a transport manager or driver with the relevant skill set.

Essential skills

• Interpersonal communications skills
• Ability to interpret information and solve varied problems, both relating to people and technical problems
• Demand for precision
• High standard of written and verbal skills