Job Description

German-Speaking Customer Service Advisor (Temporary Assignment)

Location: White City, London (Office-Based)Contract: Temporary - 3 MonthsHours: Full-time, Monday to Friday, 9:00am - 5:30pm (37.5 hours per week)Salary: £15.00 - £17.00 per hour (Dependent on Experience)

We are currently recruiting on behalf of a valued client for a fluent German-speaking Customer Service Advisor to join their customer support team based in White City, London. This is a full-time, office-based position offered on a temporary 3-month contract.

This opportunity would suit a proactive and customer-focused individual who is passionate about delivering exceptional service and enjoys working in a fast-paced environment.

Key Responsibilities

• Deliver high-quality customer service to German-speaking customers via telephone, email, and other communication channels.

• Respond to customer enquiries in a professional, timely, and efficient manner.

• Process orders, requests, and account updates accurately.

• Resolve customer concerns and complaints, escalating where appropriate.

• Maintain accurate records of customer interactions and transactions.

• Work closely with internal departments to ensure customer needs are met.

• Support administrative tasks and contribute to the overall success of the customer service team.

• Build and maintain positive relationships with customers, ensuring a consistently excellent experience.

Skills & Experience Required

• Fluent German speaker (both written and spoken) - essential.

• Previous experience in a customer service, customer support, or client-facing role.

• Excellent communication and interpersonal skills.

• Strong organisational skills with a high level of attention to detail.

• Ability to multitask and prioritise workload effectively.

• Competent user of Microsoft Office and customer management systems.

• Professional, reliable, and customer-focused approach.

What's on Offer

• £15.00 - £17.00 per hour, depending on experience.

• Full-time hours (37.5 per week).

• Monday to Friday working pattern with no weekend work.

• Opportunity to gain experience with a reputable organisation.

• Friendly and supportive working environment.

Please note: This is a fully office-based role located in White City, London, and applicants must be fluent in German.

BH36357