Job Description

IT Service Desk Engineer (SC Cleared)
Leeds (Hybrid)
5 Month Contract
£(Apply online only)/day (Inside IR35)

IT Service Desk Engineer needed with active SC Security Clearance. Start ASAP in June/July 2026.

5 Month Contract based in Leeds (Hybrid). Hybrid Working - 3 days/week remote (WFH) + 2 days/week working from the office in Leeds.

A chance to work with a leading global IT transformation business specialising in large-scale Government projects:

• Must have proven IT Application Helpdesk / Service Desk support experience.
• Providing Level 1 IT Support and acting as the 1st point of contact for all IT technical queries and issues.
• Diagnosing + resolving IT incidents within agreed SLAs + managing a range of IT incidents from members of the public, Reliant Parties + Government departments.
• Proven experience in an IT/Application Support helpdesk, providing direct user support.
• Strong fault-finding, trouble-shooting and 1st-time fix experience.
• Updating IT Support incident call documentation within the Service Desk management system, ensuring accurate incident details and call history.
• ITIL experience preferred - ITIL V4 Certification or Training advantageous.
• Active SC Security Clearance is essential for this role.