Job Description

An exciting opportunity has arisen for an experienced Planner to work with a Housing Provider based in North West London on an ongoing basis.

This role would suit Repairs Planners, Repairs Scheduler's, Repairs Administrators with previous experience of repairs diagnosis and scheduling.

Duties:

Provide effective planning of regional operative's diaries working closely with the regional operational team to support the achievement of operational KPIs.

Coordinate the efficient scheduling of maintenance repairs for operating needs and customer requirements within the area.

Maintain the scheduling system and provide internal and external customers with timely and accurate information.

Liaise with customer service colleagues in relation to appointments and updating of all systems when operatives report issues.

Ensure that all written, electronic and telephone enquiries are answered and resolved effectively in accordance with agreed service standards and timescales.

Work closely with the commercial team in relation to subcontractors purchase orders and variation orders to ensure continued value for money and commercial procedures are followed.

Ensure compliance with GDPR regulations when processing customer data.

Take appropriate Health and Safety measures to ensure personal safety and the safety of our customers and colleagues.

Support the protection and safety of our customers by ensuring safeguarding procedures are followed and safeguarding concerns are appropriately identified, monitored and reported.Experience Required:

Excellent communicator, with strong organisational skills

GCSEs at Grade C or above and including Mathematics and English

Proficient IT skills including use of Microsoft Excel and Word Proven background in a customer service focused environment

Experience of using database systems (Connect / Northgate / DRS)

Construction related knowledge

Previous experience of working with a Housing Association / Local Authority or Maintenance Contractor in either a Scheduling or Customer Service capacity