Job Description

Role Summary

Step into a role where you shape the heartbeat of customer experience. As the Customer Services Team Leader, you’ll be the driving force behind a high‑performing team, championing service excellence and ensuring every customer interaction reflects the organisation’s values.

You’ll guide and develop Senior Advisors, lead on complaints coordination, and act as the go‑to expert for delivering a truly customer‑centric service. With a blend of leadership, coaching, problem‑solving, and cross‑department collaboration, you’ll help create a culture of continuous improvement—where customer insight sparks real change.

From overseeing day‑to‑day operations to influencing service improvements and supporting colleagues across the business, this role puts you at the centre of shaping how customers experience the organisation. If you’re passionate about people, motivated by making things better, and energised by variety, this is a chance to make a meaningful impact every single day.

Salary: £36,580

Hours of work: 35

Contract: 7 Month FTC

Probation Period: 6 Months

Notice Period: 1 Month

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