Job Description

Field Service Engineer – Windows / O365 / Desktop Support

Contract | 12 Months | UK Citizenship Required

We are seeking an experienced Field Service Engineer to provide onsite IT support within a large enterprise environment. This is a hands-on role supporting end users across Windows 10/11, Microsoft 365, desktop hardware, mobile devices and workplace technology services.

Key Responsibilities

• Provide onsite desktop support and end-user IT support

• Troubleshoot Windows 10/11, Microsoft Office and O365 issues

• Support laptops, desktops, printers and peripheral devices

• Perform hardware break-fix and device replacements

• Support VPN connectivity and remote access issues

• Assist with device imaging, deployment and software upgrades

• Support mobile devices and workplace technology services

• Manage IT assets and inventory

• Deliver excellent customer service and technical support

Required Skills

• Windows 10/11 administration and troubleshooting

• Microsoft 365 / Office 365 support experience

• Desktop, laptop and hardware troubleshooting

• VPN support experience

• Windows imaging and device deployment experience

• Dell hardware support experience

• Strong communication and customer-facing skills

Desirable Skills

• SCCM experience

• Intune or Mobile Device Management exposure

• macOS support knowledge

• Microsoft certifications