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Job Description

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Company Name : Reed
3121640233
€20.00 - €35.00 Hour
Others
Staines, Surrey, United Kingdom
Customer Service/ Call Centre
12-06-2026
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Senior EMEA Customer Care Coordinator

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Senior EMEA Customer Care Coordinator

Location: Staines, UKType: Full-time Office-basedReports to: Senior Manager, EMEA Global Service Logistics

Are you a proactive, customer-focused professional with a passion for logistics and service excellence? We're looking for a Senior EMEA Customer Care Coordinator to join our Global Service Logistics (GSL) team and play a key role in managing RMA (Return Material Authorization) processes, coordinating field support, and ensuring top-tier service delivery across the EMEA region.

What You'll Do:

  • Manage day-to-day RMA advance replacements and return shipments.
  • Provide high-level support to Platinum customers, including dispatching Field Engineers globally.
  • Coordinate 24/7 global service coverage, including weekend on-call support.
  • Collaborate with Engineering, IT, and Sales to support contract renewals and customer requirements.
  • Produce monthly reports, identify data errors, and maintain accurate customer records.
  • Build strong relationships with partners and third-party vendors.
  • Use systems such as Salesforce, SAP, ServiceNow, and Google Suite to manage operations.

What We're Looking For:

  • 5+ years of experience in RMA administration or order management, ideally in high-tech service logistics or field engineering.
  • Strong attention to detail and analytical skills.
  • Excellent multitasking and prioritization abilities.
  • A self-starter with a customer-first mindset.
  • Willingness to work outside regular hours, including weekend pager duty (4-6 hours).
  • Proficiency in Salesforce, SAP, ServiceNow, and Google Workspace.
  • Comfortable commuting to our Staines office.
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Sterling House, East Wing, Suit 310E, Langston Road, Loughton, IG10 3TS.

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