Job Description

We are supporting a leading organisation in the residential sector to recruit a Customer Care & Quality Executive to support customers following completion of their new homes.

This is a fast-paced, customer-facing role, ideal for someone who thrives in a busy environment and enjoys resolving issues, managing expectations, and delivering a high-quality customer experience.

You will play a key role in ensuring customers receive a smooth and positive experience during the defects and warranty period.

Islington or Camden (Hybrid after training)

£16.17 PAYE - £20.44 Umbrella

3-month initial contract (rolling)

We are supporting a leading organisation in the residential sector to recruit a Customer Care & Quality Executive to support customers following completion of their new homes.

This is a fast-paced, customer-facing role, ideal for someone who thrives in a busy environment and enjoys resolving issues, managing expectations, and delivering a high-quality customer experience.

You will play a key role in ensuring customers receive a smooth and positive experience during the defects and warranty period.

You will be responsible for:

• Acting as the primary point of contact for customers in new build homes
• Managing defects and aftercare queries via phone and email
• Logging, tracking, and progressing defects through internal systems
• Liaising with contractors and delivery teams to ensure timely resolution
• Keeping customers fully informed throughout the process
• Managing complaints and ensuring high levels of customer satisfaction
• Supporting the setup of customer accounts post-completion
• Maintaining accurate records and producing reports where required

This role requires strong organisation and the ability to manage multiple priorities simultaneously

We're keen to speak with candidates who have:

• Experience in customer service within property / housing / construction
• Exposure to new build, defects, aftercare, or warranty processes
• Strong communication skills (written and verbal)
• Excellent attention to detail
• Ability to manage multiple cases and deadlines
• Experience handling complaints or customer issues

Experience in shared ownership or new build housing is advantageous but not essential

• Join a busy, supportive team within a well-established organisation
• Gain exposure to new build residential delivery and customer experience
• Opportunity for contract extension
• High-impact role dealing directly with customers