Job Description

Our client in Newton Aycliffe is seeking a Temporary Customer Service Executive to provide efficient support to their Customer Services Team. The successful candidate will be responsible for the day-to-day management of one of their main customer accounts, providing a strong support system to ensure fulfilment of contractual duties whilst managing customer relations.

The ideal candidate will be computer literate, have good communication skills, excellent attention to detail and ideally have some experience of working in an office administration or customer facing environment.

Typical duties will include:

• Processing orders & service exchange requests, to provide appropriate delivery dates as required and reacting to urgent customer demands in real time.
• Raising collections via an external courier portal.
• Asset management inclusive of managing the return of goods and raising the relevant internal orders to replenish stock.
• Generating weekly and monthly KPI reports.
• Processing of additional works raise and issue additional work quotations when required and process the amended order to suit.
• Ensuring excellent communication internally and externally, to facilitate customer requirements.
• Supporting routine stock checks to ensure accuracy of stock levels.
• Participating in external contract review meetings at customer sites across the UK, including assisting with the preparation of presentations.
• Managing the day-to-day customer interface including incoming telephone calls and emails, satisfying customer demand.
• Assisting with quotations as and when required.
• Attending weekly MS teams meetings with customers and stakeholders.
• Assisting with the provision and distribution of internal documentation.
• Data entry including updating spreadsheets and databases.
• Liaising closely with other departments to ensure customer satisfaction.
• General office administrative/clerical duties when required.

Essential criteria:

• Grade C/Level 5, equivalent or above in GCSE Maths and English.
• Proficient Excel user.
• Strong understanding of Word/Outlook.
• Good attention to detail and awareness of office administration procedures.
• Methodical approach to data entry, excellent attention to detail.
• Ability to prioritise workload effectively.
• Ability to work on own initiative to solve problems.
• Ability to work within a close team setting and take direction for others, collaborating effectively.
• Proven ability handling customer complaints and working under pressure.
• Comfortable working with defined processes, but happy to challenge existing procedures to facilitate improvements to working practices.
• Confident communicator, with the ability to speak to customers in a polite and professional manner.

Desirable criteria:

• Knowledge of Sage 200 and previous use of a document control system

Due to the high volume of applications we receive, we are unable to contact every candidate individually. If you do not hear from us within 7 days of submitting your application, please assume that you have not been shortlisted on this occasion.

We are committed to fair, consistent, and inclusive recruitment practices, and all applications are reviewed in line with relevant employment legislation and our equal opportunities principles.

This vacancy is being advertised on behalf of Gem Partnership Ltd who are operating as an employment agency.

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