Job Description

Housing Manager

Location: Didsbury, Manchester

Salary 54,711 - £57,590 (Starting salary £54,711)

Full time 35 hours per week

Fixed term contract 18 months

About Us

Southway owns over 6,500 homes in Greater Manchester and is a community-focused housing association with a vision to provide excellent customer service and quality homes, where communities thrive.

Southway strives for continuous improvement led by customers, communities and colleagues. It is a member of the Greater Manchester Good Employment Charter and is guided by its REACH values of Respect, Equity, Ambition, Compassion and Honesty.

About the role

We have an exciting opportunity to join our Housing Management and Support team as a Housing Manager (Lettings Lead) to lead our housing management team including responsibility for lettings across social and affordable rented homes.

You'll manage and support a team of Housing Officers and Assistants, helping them deliver a consistent, high-quality service. You'll also play a key role in improving performance, reducing void loss and making sure our service is efficient, compliant and customer focused.

What you'll be doing

* Lead housing management and lettings services, including voids, allocations, new developments and changes of tenancy

* Oversee all housing and tenancy management activities, ensuring services are delivered in line with policy and good practice

* Make decisions across tenancy management processes, including tenancy sustainment, breaches and terminations

* Manage team performance across housing management and lettings, improving outcomes and addressing underperformance

* Monitor performance data, including void turnaround, rent loss and tenancy outcomes

* Ensure services are efficient, compliant and deliver value for money

* Work with colleagues and partners to provide joined-up support for customers and communities

* Manage budgets, compliance and risk within the service

About you

We're looking for someone with strong leadership and communication skills, able to work confidently with customers, colleagues and partners. You will be calm under pressure, able to make sound decisions and handle complex or sensitive situations.

You'll be an effective people leader, able to support and motivate a team, manage performance and drive improvement. You'll take a collaborative approach and be committed to delivering high-quality services and positive outcomes for customers and communities.

In return, we offer a 35-hour working week, a competitive salary, an excellent contributory pension scheme, and 25 days' annual leave, increasing to 30 days over time. You will be part of a supportive, values-led organisation that is committed to helping its customers and colleagues thrive.

Closing Date: Wednesday 1 July 2026

Interview Date: Friday 10 July 2026

For an informal discussion please contact Claire Davies, on (phone number removed), or e-mail .

Applications are being reviewed as they are received, and interviews will be arranged for successful candidates in date order. The Trust reserves the right to remove the job advert once vacant positions have been recruited, please do not wait until the closing date to apply.

Strictly no agencies.

We are committed to equality of opportunity and welcome applications from suitably skilled people from all sectors of the community.

We are committed to equality of opportunity and welcome applications from suitably skilled people from all sectors of the community.

All applicants who have a disability or are ex armed forces that meet the minimum essential criteria for the post will be invited to interview. If you have a disability or are ex armed forces, please tell us about this on your application form and please let us know about any special arrangements you would like us to make if you are invited in for an interview