Job Description

Customer Service AdvisorHybrid 2/3 split £13.94/phShifts between 8 am and 9 pm, including 1 weekend in 4We're recruiting a Customer Service Advisor to join a leading consumer goods business based in Milton Keynes. This is an opportunity to join one of the world's most loved brands

• Join a busy Customer Service team as the first point of contact for all customers
• Handle inbound customer calls on a day-to-day basis
• Support customers reporting faults across a range of equipment types
• Check and correct customer account details
• Ensure customer contracts are in place
• Verify that customer equipment is correctly listed

• Confident and professional with a strong customer-focused approach
• Able to handle a wide range of enquiries, including challenging situations
• Well organised with the ability to prioritise workload effectively
• Target-focused and results-driven
• Strong team player with exceptional customer service skills
• Excellent timekeeping
• Professional and calm attitude when dealing with all customers, regardless of call difficulty

• 8:00 am - 4:30 pm
• 9:00 am - 5:30 pm
• 9:30 am - 6:00 pm
• 12:30 pm - 9:00 pm

• Saturday: 9:00 am - 5:00 pm
• Sunday: 10:00 am - 4:00 pm
• During training, office-based, 5 days per week
• After training, hybrid working with homework on Monday and Friday