Job Description

Administrative & Customer Service Support | Redditch, West Midlands | £12.71 per hour

Location: Redditch, West Midlands

Hours: Full-time, 37.5 hours per week

Salary: £12.71 per hour + holiday pay

Contract: Temporary (3–6 months, potential permanent)

Start Date: ASAP

Looking for a Temporary Role That Could Lead to Something Permanent?

This is a great opportunity to join a fast-growing, friendly team as an Administrative & Customer Service Support, and if you prove yourself, progress into a permanent Client Services Executive role.

Our client is based in Redditch, and working with major retail brands. We need reliable support while we recruit for a permanent position.

If you're organised, friendly, and eager to develop new skills in a creative environment, this could be exactly what you're looking for.

Why This Support Role Stands Out

Temporary position starting immediately — perfect if you need flexible work

Real progression opportunity — strong performers will be considered for the permanent Client Services Executive role

Learn new skills (FileMaker database, Xero accounting software)

Friendly, supportive team environment in a creative business

Varied day-to-day work across customer service, admin, and operations

No specialist experience required — just reliability and willingness to learn

Fair hourly rate (£12.71) plus paid holiday

On-site in Redditch — vibrant, modern industrial premises

What You'll Be Doing

Providing customer service support — answering client queries professionally and courteously

Administrative support — data entry, filing, records management, document organisation

Assisting with scheduling and production updates in our FileMaker database

Supporting the procurement team — helping with material ordering and supplier coordination

Contributing to month-end processes and basic finance support

Arranging couriers and shipping documentation as needed

Learning our systems (FileMaker, Xero, Excel) with training provided

Supporting the team across operations, client services, and production as directed

What We're Looking For

Essential:

Reliable, organised, and professional approach

Friendly and flexible with a can-do attitude

Good written and verbal communication skills

Comfortable with computers and willing to learn new software

Attention to detail and accuracy

Ability to work in a busy, friendly team environment

Desirable:

Previous administrative or customer service experience

Familiarity with databases or accounting software

Interest in POS manufacturing or retail industry

About This Role

This temporary Administrative & Customer Service Support position is in Redditch and offers a brilliant stepping stone into a permanent Client Services Executive role. You'll support our operations team across scheduling, client services, procurement, and general administration while learning our systems. No specialist qualifications needed — we're looking for reliability, friendliness, and willingness to develop. The role has genuine potential to transition to permanent employment if you perform well.

Ready to Apply?

We’re reviewing CVs for this temporary role now — early applications are highly encouraged as this one won’t hang around!

📧  Email: (url removed)

📞  Call us: (phone number removed) (Alcester)  |  (phone number removed) (Redditch)

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About Arden Personnel

We recruit across Redditch, Bromsgrove, Studley, Henley-in-Arden, Evesham, Alcester, Bidford-on-Avon, Leamington Spa, Warwick and Stratford-upon-Avon. We’re an equal opportunities employer, placing talented people across Administration, Marketing, IT, HR, Finance, Customer Service, Purchasing, Engineering and more. Your next opportunity could be just a call or click away.

About Us

We're a fast-growing POS design and manufacturing company based in Redditch, working with some of the world's biggest retail brands. We're an equal opportunities employer with a creative, supportive team environment. We recruit across Administration, Customer Service, Operations, and more across the West Midlands