Job Description

Customer Service Administrator

Location: (On-site) Prologis Park, Coventry, CV6 4BU

Type: Temporary but could lead to a fixed-term contact after three months, for the right candidate

Hours: Full-Time, Monday - Friday working 9am-5pm

Rate: 12.90 per hour

MUST HAVE ADMIN EXPERIENCE

Job Purpose:

To receive and process files/documents recovered from solicitors following the SRA's intervention into a firm of solicitors. To received and process requests for files/ documents which may be held in the SRA's intervention Archive.

Key Responsibilities:

As an Administrator you will need to have the ability to Inspect and analyse client files, original legal documents and accounting material recovered from Interventions - index onto database - as per procedures

Receive, assess and acknowledge incoming documentation and direct appropriately

Log incoming post onto our in-house database and create physical files

Link incoming documents to existing applications and update records

Interrogate databases and spreadsheets to locate information regarding interventions, requests and files and documents.

Determine ownership of files and documents and the authority needed for the release

To sift files and redact documents prior to release.

Handle incoming telephone calls and emails from clients and solicitors, provide updates on cases and explain actions needed and reasons why

Taking responsibility for chasing information and keeping clients updated.

Support the intervention process

As directed assist with loading and unloading of incoming and outgoing boxes and files

Ensure any mechanical handling equipment is operated safely and securely

Maintain accurate records and logbooks as per Capita's instructions

Sort files and maintain accurate filing systems in line with agreed processes

Ensure all aspects of confidentiality are strictly observed

Ability to comply with Health & Safety instructions and guidance

Provide support as and when required to the Team Leader including any other tasks which will be in line with customer and business needs.

Ensure all responsibilities to be carried out in line with local and company guidelines

Key Skills & Qualifications:

Good knowledge of MS office and a working knowledge of general IT systems

Excellent communication skills both oral and written with the ability to communicate at all levels

Excellent customer service skills - the ability to effectively communicate clearly with demanding customers

Excellent attention to detail with the ability to work accurately under pressure and "right first time" approach

Excellent organisational skills, ability to prioritise work and multi-task

Ability to work to tight deadlines

Ability to follow processes and procedures

Ability to work with minimal supervision on routine matters but recognise when escalation or further guidance is needed

Ability to work as part of a team

Ability to work flexibly in a changing environment with a "can do" attitude with all tasks in line with customer and business requirements

Experience of manual handling

Ability to identify risks and apply health and safety procedures

Flexibility with hours - may be required to work overtime

All applications will be subject to pre-employment and referencing checks, inclusive of paid for DBS.

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.