Job Description

Role Purpose Homelessness Prevention Manager

The Team Manager provides day-to-day operational leadership, quality assurance and workflow management for Caseworkers delivering homelessness prevention and relief duties. They ensure that assessments, PHPs, decisions and casework interventions are lawful, timely, defensible and person-centred, and that officers are supported to deliver safe, high-quality- statutory practice.

The Team Manager provides operational leadership and professional oversight of statutory homelessness decision-making within their team. They ensure that officers make lawful, defensible and timely decisions, and that assessments, notifications, PHPs and duty changes comply with legislation, case law and statutory guidance. They act as the first line of escalation for complex, sensitive or contentious cases and ensure that risk, safeguarding and public protection issues are identified and managed appropriately.

. They coach and develop officers, monitor performance, and ensure that statutory timescales and service standards are met.

Alongside their leadership responsibilities, the Team Leader holds a small caseload to maintain practice depth, support peaks in demand and model high-quality- casework. They work closely with partners across ASC, CSC, Health, VAWG services, Probation and voluntary sector organisations to ensure coordinated support for households with complex needs.

Key Responsibilities Homelessness Prevention Manager

1. Lead day-to-day- delivery of casework services Homelessness Prevention Manager

• Oversee triage, assessment, prevention and relief casework including hub based rapid relief work with families as required.
• Ensure officers deliver consistent, lawful and person-centred- practice.
• Allocate work, manage workflow and monitor caseloads.

2. Quality assure assessments, PHPs- and statutory decisions Homelessness Prevention Manager

• Review assessments, PHPs, suitability decisions and case notes.
• Ensure decisions are evidence based-, defensible and clearly reasoned.
• Provide feedback, coaching and corrective action where needed.

3. Provide escalation for complex, high-risk- or sensitive cases Homelessness Prevention Manager

• Support officers with safeguarding, domestic abuse, exploitation, severe vulnerability and public protection cases.
• Ensure multi-agency risk management processes are followed.
• Sign off or advise on complex decisions under supervision of the Service Manager.

Essential Homelessness Prevention Manager

Evidence of professional knowledge and capability equivalent to a Level 5 qualification, demonstrated through leadership experience, statutory decision-making, or structured management training.

Desirable Homelessness Prevention Manager

Level 5 qualification (CIH Level 5, Leadership & Management, Project/Change, Data/Analytics).

Evidence of leadership development (coaching, supervision training, ILM modules, etc.).

Demonstrable commitment to maintaining UpToDate knowledge of housing legislation, safeguarding, tenancy law, property standards and service leadership.

• Commitment to professional membership (CIH or relevant body).

Key Knowledge

Strong understanding of homelessness legislation including the Housing Act 1996 (as amended), Homelessness Reduction Act 2017, Code of Guidance and relevant case law.

Knowledge of welfare benefits, tenancy law, property standards and housing options.

Understanding of safeguarding responsibilities and multi-agency risk processes.

Understanding of trauma-informed practice, PIE principles- and the impact of trauma on engagement.