Job Description

Programme Manager (CRM)

£600 - £700 a day (Outside IR35)

6-9 Months

4 days a week

Hybrid (one day a week in the North West)

Currently looking for a Programme Manager to support a Programme in the final stages of build and development. It is due to be completed soon.

The project is approx. 62% complete. Functional testing by the business is underway, with phases of E2E testing, cut over & business continuity planning and testing and end user training due to take place in summer. With a Go Live date scheduled for mid-October 2026. Following the launch there will be a period of hyper care and then a roadmap of development for delivery.

Key deliverables for role

* Rapidly develop a high level understanding of the programme to add value to the core delivery team, with a strong focus on identifying, managing, and mitigating key project risks.

* Build effective working relationships with steering group and senior stakeholders to proactively surface and resolve concerns.

* Provide clear, concise assurance to the Project Board on delivery status, decisions, and risk impacts, enabling timely and informed action.

* Working alongside the suppliers, the programmer Manager prepares and delivers Steering Group and Project Board reports that provide the right level of clarity, assurance and oversight of progress.

Key experience for the role

* Demonstrates the ability to lead cross-functional teams, including internal staff and external consultants. Fosters a culture of accountability and collaboration, driving team performance and cohesion in dynamic project environments.

* Skilled in engaging senior leadership, operational teams, and external partners. Able to translate complex technical concepts into clear business language for non-technical stakeholders, facilitating informed decision-making and project assurance.

* Proven experience in leading large-scale system implementations, with a track record of delivering complex IT programmes-especially those involving ERP, CRM, or housing management systems. Ability to navigate multifaceted project environments and drive successful outcomes

* Deep understanding of system architecture, integration points, and data migration challenges. Skilled in critically evaluating supplier technical solutions to ensure they align with organisational goals. Applies comprehensive knowledge of regulations (e.g., GDPR, data security standards) to guarantee compliance and audit readiness throughout system implementations.

* Expertise in managing third-party vendors, including negotiating service-level agreements (SLAs), monitoring performance, and ensuring contractual compliance. Builds collaborative relationships while maintaining accountability, ensuring that supplier contributions support project objectives and timelines

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