Job Description

1st line IT Support Analyst – Entry Level
Location: Kingston upon Thames
Employment Type: Full-time
Pay: £29,000–£31,000 per year
PCD280036

Role Overview
Working with our well-established law firm, who are now looking to recruit a 1st line IT Support Analyst to join their growing team. They will offer full training for the successful candidate. This 1st line Support Analyst role will suit someone who is passionate about IT, who is tech savvy, enthusiastic and willing to learn. This is a great opportunity for someone who is looking to get a foot in the door and start a career within IT.

Key Responsibilities
• Providing 1st Line technical support to clients via telephone, email and face to face.
• Logging all service tickets.
• Responding to technical issues in a timely manner and escalating where necessary.
• Prioritising and managing your own workload to ensure Service Level Agreements are met.
• Providing strong customer service to all clients as well as building good working relationships.
• Setting up laptops, PCs and mobile phones as well as user accounts.
• Configuring printers and devices.
• Cloud productivity suite experience.
• Desktop operating systems 11.
• Directory services experience but not essential.

Skills and Experience
• A passion for IT and technology.
• Experience working within an IT Helpdesk environment would be beneficial, ideally 1 years’ experience but not essential.
• Strong communication skills.
• Excellent customer service skills.
• A willingness to learn and proactive attitude.
• Strong work ethic.
• Excellent problem-solving skills and able to troubleshoot and resolve issues.
• Ability to work under pressure and to deadlines.
• Job Type: Full-time.
• Ability to commute/relocate.
• Kingston upon Thames: reliably commute or plan to relocate before starting work (required).