Job Description

Junior customer relationship management platform & Systems Admin
Employment Type: Full-time
PCD280041

Skills and Experience
• Your days will be varied, and you will build knowledge in topics you never imagined, so if you are a solution oriented, creative thinker and have a thirst to continuously learn then this could be the job for you!
• ESSENTIAL DUTIES AND RESPONSIBILITIES.
• Update documentation on system configuration, procedures and troubleshooting steps to create a knowledge base.
• OTHER KNOWLEDGE SKILLS AND ABILITIES.
• Knowledge of using technology provider desktop operating systems and O365 suite.
• Tangible experience as a junior system admin or a similar role.
• Critical thinking and problem-solving skills.
• Great interpersonal and communication skills.
• Strong attention to detail.
• Strong documentation skills.
• Learning agility - able to learn new technology and adapt to changes in IT environment.
• Ability to work in a fast-paced environment with minimal supervision.
• Ability to remain calm under pressure.

Role Overview
GWR is embarking on a significant period of technical transformation and needs a passionate problem-solving Junior customer relationship management platform & System admin to join the team.
You will provide support in the implementation of new processes, systems, or features by working with various teams within the organization.
The role involves a wide variety of tasks such as setting up new accounts, creating training documentation and training users, configuration of software, testing newly developed software features and maintaining key system data (e.g., Country lists).
Also, the bird was the Golden Plover. In case you We're wondering….
• Customer relationship management platform Configuration and Customization.
• Document requirements, workflows, and business processes.
• Stay informed about customer relationship management platform releases, new features, and industry trends to provide recommendations for continuous improvement.
• Customer relationship management platform administrator certification.
• Desire to learn and inquisitive mind.
• Positive energy and a can-do attitude.
• Self-managing and can work effectively with little supervision.
• Customer relationship management platform & System admin.
• IT infrastructure team.
• Director of Digital Technology and IT.

Key Responsibilities
• Reporting into the customer relationship management platform & System admin you will be responsible for supporting and maintaining GWR customer relationship management platform suite of products and associated software that GWR staff use daily to perform their roles.
• Monitor the performance and health of the software.
• Assist IT support team in management of user access to certain systems and manage user access, roles, profiles, and permission sets to ensure proper data security.
• Assist in maintaining simple automation tools such as flows, email templates, and validation rules.
• Support data maintenance tasks including imports/exports, deduplication and data quality monitoring using tools like data-loading tool or data-import tool.
• Provide support to end-users helping them troubleshoot software related issues.
• Provide guidance and basic training on best practices for using the software via documentation and video.
• Assisting in problem-solving by conducting research, gathering information, and proposing solutions to business challenges.
• Provide training to end-users on new features, enhancements, and best practices within customer relationship management platform.
• Maintain key drop-down lists ensuring consistency across our systems (e.g., Country, Industry, Organization type lists).
• Work with the Analyst and Tester to test new software features and process changes.
• Development Team, Scrum Master and Business Analyst/Tester.