Job Description

Quality Coordinator
Location: London
Employment Type: Full-time
Pay: Competitive, based on experience
PCD280100

Role Overview
The organisation is the world’s leading data, insights and consulting company and our Media colleagues are the experts in understanding the changing advertising landscape. Specialising in audience measurement, consumer targeting and in-depth intelligence into paid, owned and earned media, their global coverage and local expertise enable our clients to better understand media audiences and their relationships with brands.
The media division is the world’s leading data, insights, and consulting company. We understand more about how people think, feel, shop, share, vote and view than anyone else.
Our media colleagues are expert in understanding the changing media landscape. This includes audience measurement, consumer targeting and in-depth intelligence into paid, owned and earned media. Their global coverage and local expertise enable clients to better understand media audiences and their relationships with brands to optimise investment.
Job Title: Quality Coordinator.

Skills and Experience
• Knowledge of quality management systems and their implementation (ISO 9001).
• Experience with continuous improvement methodologies.
• Experience of conducting internal audits.
• Experience of conducting risk assessments.
• Knowledge of ISO 20252 market research standard.
• Knowledge of GDPR and data protection requirements.
• Experience using MS online tools (collaboration platform, workflow automation platform, business intelligence platform).
• At the organisation we have an integrated way of rewarding our people based around a simple, clear, and consistent set of principles. Our approach helps to ensure we are market competitive and to support a pay for performance culture, where your reward and career progression opportunities are linked to what you deliver.
• We go beyond the obvious, using intelligence, passion, and creativity to inspire new thinking and shape the world we live in. Apply for a career that’s out of the ordinary and join us.
• We want to create an equality of opportunity in a fair and supportive working environment where people feel included, accepted, and are allowed to flourish in a space where their mental health and wellbeing is taken into consideration. We want to create a more diverse community to expand our talent pool, be locally representative, drive diversity of thinking and better commercial outcomes.
• At the organisation, the diversity of our employees provides a richer environment for our employees and broader depth and breadth of thinking for our clients. The organisation is committed to inclusion and diversity; therefore, we welcome applications from all sections of society and do not discriminate based on age, race, religion, gender, pregnancy, sexual orientation, gender identity, disability, marital status, or any other legally protected characteristics.
• Privacy and Legal Statement.
• Why join the organisation?
• We go beyond the obvious, using intelligence, passion and creativity to inspire new thinking and shape the world we live in. We understand more about how people think, feel, shop, share, vote and view than anyone else. Combining our expertise in human understanding with advanced technologies, nobody knows people better than the organisation.

Additional Information
• Full-time/Permanent.
• Work with all business units to support quality management and continuous improvement efforts in the UK. Ensure operational excellence and process improvement through the implementation, maintenance, and alignment of the Quality Management System (QMS), according to appropriate ISO requirements, and through involvement in and support of the Continuous Improvement (CI) Programme.
• Raise awareness of quality management, through distribution of information and provision of training.
• Coordinate and support network of Quality Champions.
• Coordinate internal audit programme, supporting a team of internal auditors and undertaking internal audits of teams, projects, and processes.
• Support teams in undertaking risk assessments, identifying and flagging high risks.
• Support teams in the specification, tracking and reporting of KPIs.
• Support teams in documenting processes and managing documentation.
• Support the specification, implementation and tracking of action plans resulting from audits, risk assessment and process or deliverable non-conformities.
• Provide admin support for issue management database.
• Analyse data and build reports on QMS performance.
• Organise annual external assessment.
• Support teams in their preparation for external assessment to ensure successful recertification to ISO standards.
• Coordinate and support work of Continuous Improvement (CI) Agents on CI Projects.
• Support CI Programme management and reporting.
• Capabilities and Experience.
• Strong communication and interpersonal skills.
• Willing and able to show initiative.
• Continuous improvement mindset.
• Shown ability to work in collaborative environment.
• Confirmed ability to influence people with various roles and responsibilities.
• Identifies an appropriate communication style to suit the message and the audience.
• Leads meetings and facilitates discussions that result in clear conclusions and defined actions.