Job Description

Your new company
A housing company based in Warrington are recruiting for a temp to join their busy customer service team till September initially. You will be managing queries from contractors and tenants.
Your new role

• To deal with customer service matters received by email or phone, address customer issues promptly and in line with SLAs to ensure a positive customer journey.
• Issue instructions to subcontractors and follow up to ensure prompt resolution.
• To follow up all outstanding remedial works and take appropriate action to ensure works are completed within set timescales.
• To communicate effectively and regularly with internal departments and form excellent working relationships as part of the larger team.
• Carry out general administrative duties, ensuring database systems are up-to-date

What you'll need to succeed

• Experience in social housing or property management
• Excellent customer service, with experience of handling queries with empathy to ensure a positive customer journey.
• Flexible to multitask and assist colleagues
• Strong PC literacy
• Experience of handling queries within company policies and to deadlines

What you'll get in return
Full-time hours, Monday to Friday 9am till 5pm, fully office-based
Supportive environment
On site parking
Competitive hourly rate
ASAP start

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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