Job Description

Job title: Compliance Manager (Evaluation)

Location: Hybrid working – Birmingham office 1 day per week

Contract: Fixed-term contract for 18 months to provide cover for a secondment

Hours: Full-time (37 hours per week)

Salary: £42,000 per annum

Grade: 12

Job Req: COMP3-2

The role:

Working for our Compliance team means translating our regulations into action and making sure the industry understands and adheres to the legislation set out to protect the public’s interest. The team are responsible for testing licensees against the requirements of holding a GB gambling licence, are involved in raising standards initiatives and work to ensure that consumers are protected from gambling harm.

Your responsibilities:

- You will work as part of our compliance team to test the regulatory compliance of GB licensees and to encourage raising standards within the gambling industry. The team plays a crucial role in the front line of the Commission and helps the department make sure policy is implemented effectively, that the industry is complying with relevant legislation and for devising new ways to regulate a continually changing landscape.

- You should be able to lead assessments of larger and more complex online and land-based businesses, and it is essential that you have the drive to keep up to date with developments and trends in the tech and mobile environments. You will be expected to co-ordinate and manage multiple engagements with Licensees.

- You should be able to produce and monitor a schedule of visits for our larger operator programme and work with our senior manager responsible for planning.

- You should be able to lead project teams and evaluate and present results from compliance activity with recommended actions.

- You should be able to identify risks to the licensing objectives and the reputation of the Commission. You should be able to identify the relevant compliance resource and direct that resource to the highest area of risk. You will assist with resource planning.

- Supporting and leading on raising standards initiatives and working to ensure consumers’ interests are at the heart of everything we do and supporting regulatory investigations and checking improvement measures are put in place by Licensees. 

- You should be able to analyse and review data on the largest and most complex operators and be able to identify key areas of risk that should be assessed during compliance activity.

- You should be able to manage compliance engagement with a portfolio of licensees, and a team of compliance colleagues allocated as a single point of contact for those licensees. You should be able to act as resource manager for a team of compliance colleagues.

- You will role model our Ways of Working and will build capability, resources and confidence both within the HR team and the organisation to make it a great place to work. 

This role requires the postholder to travel nationally and sometimes stay overnight. The postholder will also be excluded from playing the National Lottery.

What we’re looking for:

Essential criteria:

- You should have experience of managing project work and managing relationships.

- You should be adaptable and comfortable with change and the continual improvement that is required to be a successful risk-based regulator.

- You should be able to critically assess the work of colleagues and ensure that colleagues are working to deadlines and producing a high quality of work.

- You will have demonstrable people management experience, ideally gained within a compliance, audit, regulatory, or risk-based environment.

- You should be able to respond quickly and be adaptable/flexible when dealing with reactive work at short notice.

Your application:

To apply for this position, please see the Gambling Commission careers website. 

The Gambling Commission have an anonymised recruitment process, so you should not attach a CV to your application. Instead, application questions will ask you to evidence how your personal skills, qualities and experience match the essential criteria for the role. 

Please see our candidate guidance on our website for information on appropriate and inappropriate use of AI.

The selection process for this vacancy will be comprised of an in-person interview consisting of competency and technical questions. To prepare for your interview, please familiarise yourself with the STAR technique for answering interview questions.

The closing date for this role is midnight on Thursday 2nd July 2026.

Interviews are expected to be held week commencing 13th July 2026.

Please ensure you have the right to work in the UK before applying as we are unable to provide visa sponsorship.

Incomplete applications will be discounted from shortlisting. Please ensure your application is fully completed and submitted before logging out of your account.

About us:

The Gambling Commission is the regulatory authority responsible for overseeing and regulating gambling activities in the United Kingdom. Our primary role is to ensure that gambling is conducted fairly, openly, and free from crime, while also protecting vulnerable individuals from harm.

We regulate various forms of gambling, including casinos, bingo, sports betting, and lotteries, and issues licenses to operators.  We are committed to ensuring a safe and responsible gambling environment, promoting transparency, and enforcing compliance with legal standards to maintain public trust in the industry.

We’re proud to have notable industry recognition, including the Regulatory Excellence Award from the International Association of Gaming Regulators (IAGR). This prestigious award recognised the Commission's international leadership in enhancing consumer protection through industry collaboration.

Please apply if you want to be part of an organisation that is a force for good