Job Description

Technical Documentation Specialist
Location: London
Employment Type: Full-time
PCD280157

Skills and Experience
• The organisation Ltd is seeking a person with an experience of content development and writing the scope, plan and technical documentation for our IT services and solutions projects. You will be mainly managing internal documentation projects for the company’s technology/design, but you may also manage the documentation of projects for external customers. This role will be a mix of working from home and in the company Karachi office. As project resources are based in the UK, US and elsewhere abroad, you must be flexible as regards working hours.
• Education – A degree in English Literature or BBIT, BIT, BCS.
• Experience – 2+ years of relevant experience.
• A good team player.
• Motivation and ambition to spreadsheet software and grow.
• Ability to deliver in a fast pace environment.

Role Overview
An opportunity is available for an experienced technical documentation specialist to support a busy and professional team.

Key Responsibilities
• Own and manage central documentation library for Global Client Success department.
• Writes and edits product manuals, user guides, software help, FAQs, brochures, presentations etc.
• Create documents in technology provider and Open office and presentation software presentations and provide assistance with document creation for technical staff.
• Assist with vendor communication and visit coordination and RFP collection.
• Working to put an Infrastructure Bible together, functional organizations, key systems supported, staff roles & responsibilities.
• The role involves coordination and interaction with various stakeholders including Project Managers, Business Analysts and other technical resources writes text and documents that effectively meet the communication purpose and are aligned with the business and technical context.
• Develops or facilitates to develop web site content.
• Works closely with the training group to develop quality training material.
• May be required to develop technical specifications and other technical and process documents in coordination with relevant stakeholders.
• Excellent office productivity software Skills.
• Excellent communication and presentation skills.
• Excellent English language skills.
• Good analytical skills.
• Good creative writing skills.
• Web page authoring skills would be preferable.