Job Description

Junior Application Support Analyst – 14 month FTC
Location: London
Employment Type: Full-time
Pay: £36,000–£50,000 per year
PCD280167

Benefits
• This is a great opportunity for someone early in their IT career to gain experience in a fast-paced financial services environment, work with modern cloud-based technologies, and develop core application support skills.
• You will be a part of a team of 10 people: 2 focus on managing finance applications, while 7 oversee IT applications. This role will specifically involve managing IT applications.
• The main responsibility of the role is to support and maintain all applications including monitoring all alerts.
• Monitor and maintain the health and performance of business applications.
• Respond to and manage support tickets in a timely and professional manner.
• Provide support for application users, ensuring a positive user experience.
• Investigate and resolve basic technical issues, escalating where needed.
• Assist with incident resolution and document troubleshooting steps.
• Collaborate with senior support analysts, engineering, and infrastructure teams to resolve issues.
• Contribute to support documentation and knowledge base updates.
• Support the deployment of application changes into production environments.
• Learn and follow SDLC best practices for support operations.
• A competitive salary.
• Untracked holiday.
• Hybrid working – minimum 3 days a week in the office.
• Employee wellness hub (our wellness hub) which includes wellness application, one to one coaching through wellness service, virtual healthcare service & more.
• We are committed to building a workplace where diversity is valued, and inclusion is a priority. By providing equal opportunities for growth and development, we embrace and celebrate all races, genders, religions, sexual orientations, ages, disabilities, and socio-economic backgrounds. We believe teams achieve their best when every member feels safe, respected and empowered to be their authentic selves.

Role Overview
An opportunity is available for an experienced junior application support analyst – 14 month ftc to support a busy and professional team.

Skills and Experience
• Degree or equivalent qualification in Computer Science, IT, or related field.
• 6 months to 2 years of relevant experience (internships, placements, or previous roles).
• Good understanding of IT support fundamentals.
• Familiarity with SQL and basic querying.
• Exposure to ticketing systems (e.g., work-management software, IT service management platform, support ticketing system).
• Good understanding of application lifecycle and environments (Dev, Test, Prod).
• Strong communication skills, both written and verbal.
• Customer-focused attitude and a willingness to learn.
• Attention to detail and problem-solving mindset.
• Well presented, professional and a team player.
• Desirable (Nice to Have).
• Exposure to cloud platform or cloud platform environments. #.
• Understanding of APIs, API testing tool and SFTP.
• Familiarity with technology provider Dynamics or other CRM systems.
• Knowledge of web technologies like web markup language or XML.
• Basic scripting or automation knowledge (e.g., PowerShell or programming language).