Job Description

Location: Stratford

Sector: Social Housing
Pay Rate: £19.49 per hour (Umbrella)
Contract Type: Temporary/Ongoing (potential Temp-Perm)

We are currently seeking an experienced Repairs Scheduler to join a busy Social Housing team based in Stratford. This is an excellent opportunity for a highly organised individual with experience in repairs scheduling, planning, or administration within a housing or property maintenance environment.

The successful candidate will play a key role in coordinating repair and maintenance works, ensuring appointments are scheduled efficiently and that tenants receive a high standard of customer service throughout the process.

• Schedule and coordinate repair and maintenance appointments for operatives and contractors.
• Liaise with tenants, contractors, and internal teams to ensure works are arranged and completed efficiently.
• Monitor and manage repair jobs from initial booking through to completion.
• Update and maintain accurate records using scheduling and housing management systems.
• Respond to tenant enquiries and provide timely updates regarding repair appointments.
• Prioritise emergency and urgent repairs in line with service requirements.
• Ensure compliance with service level agreements and key performance indicators.
• Provide excellent customer service and resolve scheduling issues effectively.

• Previous experience in a Repairs Scheduler, Planner, Coordinator, or Administrative role.
• Experience working within Social Housing, Property Maintenance, Facilities Management, or a similar environment.
• Strong organisational and time-management skills.
• Excellent communication skills, both written and verbal.
• Ability to work effectively in a fast-paced office environment.
• Good IT skills, including experience using scheduling or housing management systems.
• Strong attention to detail and ability to manage multiple tasks simultaneously.

• Knowledge of responsive repairs and maintenance processes within Social Housing.
• Experience working with housing management or workforce scheduling software.

• Competitive pay rate of £19.49 per hour (Umbrella).
• Opportunity to work within a well-established Social Housing organisation.
• Ongoing temporary contract with potential for extension.
• Supportive and professional working environment.

If you have the relevant experience and are interested in this opportunity, please apply with your updated CV.