Job Description

4Recruitment Services are seeking an experienced and motivated Housing Options Officer to join a Housing Needs team in Kirkby, Nottinghamshire.

The successful candidate will provide a high-quality housing advice and assessment service to individuals and families who are homeless or threatened with homelessness, ensuring that statutory duties are met and positive outcomes are achieved.

The role involves hybrid working, 2 days at office in Kirkby.

DUTIES AND RESPONSIBILITIES INCLUDE:

• Deliver comprehensive housing advice and homelessness prevention services in line with current legislation, statutory guidance, and council policies.
• Investigate homelessness applications thoroughly and manage cases from initial contact through to resolution.
• Conduct detailed housing needs assessments and develop personalised housing plans.
• Make legally sound Section 184 homelessness decisions.
• Work proactively to prevent and relieve homelessness wherever possible.
• Secure suitable temporary accommodation for households where the Council has a statutory duty.
• Maintain accurate case records and ensure all performance targets and deadlines are met.
• Identify and respond appropriately to safeguarding concerns.
• Liaise effectively with internal departments, support providers, landlords, and partner agencies to achieve the best outcomes for customers.
• Represent the service professionally while delivering a customer-focused approach to vulnerable residents.

ESSENTIAL REQUIREMENTS INCLUDE:

• Proven experience working within a Housing Options or Homelessness service.

• Strong working knowledge of homelessness legislation, including the Homelessness Reduction Act 2017.
• Experience investigating homelessness applications and making Section 184 decisions.
• Demonstrable experience preventing and relieving homelessness.
• Experience of multi-agency working and partnership collaboration.
• Excellent communication, negotiation, and case management skills.

Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer.

To discuss this vacancy in further detail or any other vacancies, please contact our Team on (phone number removed) or email (url removed)