Assessment & Support Officer
- Pay: 16.63 PAYE per hour
- Job Type: Temporary (until end of August 2026, with possible extension)
- Location: Beeston (office-based)
The Role
The Assessment & Support team acts as the front door for referrals, received via a portal from residents, colleagues, and third parties. You will play a key role in supporting the team to assess risk and need, ensuring customers receive the right support at the right time from appropriate services.
Working within the wider team, you will support case management, coordinate activity across multiple agencies, and help deliver a high-quality, customer-focused service.
Day-to-Day Responsibilities
- Support colleagues in managing cases, including completing referrals to statutory agencies
- Organise and attend multi-agency meetings, taking accurate and detailed notes
- Collaborate with internal and external professionals involved in casework
- Maintain accurate and up-to-date records, ensuring information is stored, shared, and acted on appropriately
- Liaise with external agencies to promote effective partnership working, risk mitigation, and positive outcomes for customers
- Complete, or support colleagues in completing, ongoing risk assessments, including specialist tools such as the DASH RIC checklist
- Take a holistic approach to casework, covering areas such as safeguarding, poverty, benefits, unmet social needs, domestic abuse, and mental health
- Build and maintain positive working relationships across teams and the wider organisation
- Assist the Team Leader with planned and ad hoc tasks, including meeting coordination and administrative support
Skills & Experience Required
- Excellent communication skills, including written, verbal, presentation, and IT literacy
- Experience in frontline service delivery within housing, social care, or a related sector
- Experience in one or more specialist areas such as domestic abuse, mental health, adult social care, care & support, or anti-social behaviour
- Proven ability to work collaboratively within a team to manage workloads and solve complex issues
- Experience working with multiple agencies to coordinate support for individuals
- Ability to manage complex, sensitive, and emotionally challenging situations, supporting both customers and colleagues effectively
- Knowledge of relevant legislation and statutory frameworks, particularly relating to housing providers
- Good understanding of housing, care, and local public service delivery landscapes
To apply for the Assessment and Support Officer position, please submit your CV detailing your relevant experience