Job Description

MMP Consultancy are seeking an enthusiastic Resident Liaison Officer to support the delivery of planned works programmes for a client based in Swindon.

This is a key role focused on building strong relationships with residents, ensuring programmes run smoothly while delivering excellent customer service throughout potentially disruptive works.

Key Responsibilities

Manage resident consultation and engagement across a portfolio of up to 10 properties per week, ensuring all residents are informed and supported throughout works.

Minimise disruption to residents by providing clear communication and proactive support during planned maintenance programmes.

Develop and maintain effective communication channels, handling enquiries, concerns, and complaints with professionalism, empathy, and care.

Liaise closely with Contract Managers and contractors to assist in the smooth and efficient delivery of works programmes.

Maintain accurate call logs, trackers, and records, ensuring all resident interactions and programme updates are documented and up to date.

Coordinate access arrangements and support re-scheduling where required to keep programmes on track and within budget.

Contribute to community engagement initiatives, supporting wider social value objectives such as reducing unemployment and financial exclusion.Ideal Candidate

Proven experience within Social Housing, ideally having worked for a contractor or similar organisation in a Resident Liaison or Customer-Facing role.

Experience managing resident engagement across multiple properties (ideally up to 10 per week).

Strong customer service skills, with the ability to manage residents effectively during disruptive works.

Demonstrates a high level of care, compassion, and empathy when dealing with residents.

Confident handling challenging or complex situations in a calm and professional manner.

Highly organised, with experience maintaining trackers, logs, and administrative records.

Excellent communication skills with the ability to work independently and proactively to meet deadlines