Job Description

MMP Consultancy are looking to recruit a Senior Repairs Planner to work across several responsive maintenance contracts in Kings Norton.

This is a customer service based role so candidates must be customer focussed, candidates must present excellent communication and people skills.
Responsibilities:

• Schedule works into diaries for up to 20 operatives daily ensuring diaries are full and immediate attention is given to allocate work to operatives when they become free.
• Managing 7 Planners
• Check the system for emergencies and manage within a timely manner to ensure targets are meet
• Respond to telephone variations by seeking approval from duty surveyor so operatives may continue on the site through to completion
• Arrange inspections for supervisors
• Provide a high-quality service to client on a face to face basis
• Working within a team to achieve goals and targets achieving daily targets of a minimum of 60 allocations each day of new orders

Experience Required for Planner / Customer Service Advisor:

• Previous experience of working with a Housing Association / Local Authority or Maintenance Contractor in either a Scheduling or Customer Service capacity
• Excellent communicator, with strong organisational skills
• Proficient IT skills including use of Microsoft Excel and Word
• Proven background in a customer service focused environment
• Experience of using database systems (Connect / Northgate / DRS)
• Construction related knowledge