Job Description

This is a temporary opportunity for a Customer Service Advisor in the industrial and manufacturing sector. The role involves providing exceptional support to customers, ensuring their needs are met in a timely and professional manner.

Client Details

The company is a well-established organisation within the industrial and manufacturing sector. They are committed to delivering high-quality products and services to their customers, with a strong emphasis on operational excellence.

Description

• Respond promptly and professionally to customer inquiries via phone, email, or other communication channels.
• Process customer orders and ensure accurate data entry into the system.
• Resolve customer complaints or escalate them to the appropriate team when necessary.
• Keep customers updated on the status of their orders and deliveries.
• Collaborate with other departments to meet customer requirements efficiently.
• Maintain accurate records of customer interactions and transactions.
• Assist in identifying opportunities to improve customer service processes.
• Provide support in managing and organising customer accounts.

Profile

A successful Customer Service Advisor should have:

• Previous experience in a customer service or support role within the industrial or manufacturing sector.
• Strong communication skills and the ability to provide clear, concise information to customers.
• Proficiency in using customer relationship management (CRM) systems or similar software.
• Excellent organisational skills and attention to detail.
• A proactive approach to problem-solving and a commitment to customer satisfaction.
• The ability to work effectively in a fast-paced environment.

Job Offer

• Competitive hourly rate & weekly pay.
• Temporary role with the potential for extensions based on performance and business needs.
• Opportunity to work in the industrial and manufacturing sector.
• Supportive work environment focused on operational efficiency and customer satisfaction.