Job Description

Your new company
Working for an independent statutory body, set up by the Welsh Government to give the people of Wales much more say in the planning and delivery of their health and social care services.

Your new role

• Be the first point of contact for members of the public who wish to make a complaint/ raise concerns about any aspect of their NHS and social care service or treatment.
• Provide comprehensive support to the Complaints Advocates, including arranging meetings, taking minutes and drafting paperwork.
• Co-ordinate the work of the advocates, ensuring that cases are dealt with in a timely manner.
• Maintain manual and electronic complaint and enquiry files, ensuring security and confidentiality are in compliance with the Data Protection Act as well as office policies and procedures.

• Experience of working in a customer service or complaints setting.
• Knowledge of complaints processes and procedures
• Excellent communication skills, with the ability to judge the importance of information and respond appropriately.
• Significant previous administrative experience and proficient in the use of Microsoft Office.
• Must pass DBS check.

• 30 hours per week - Wednesday or Thursday to be a non-working day
• Hybrid working - Tuesday set office day and the option to select an additional home working day.
• £15.27 per hour
• DBS is covered by the agency
• 2-3 month temporary role with an option to apply for a permanent post if advertised.