Job Description

Productivity Suite Administrator
Location: Manchester
Employment Type: Contractor
Salary: £57K–£68K a year
PCD290122

Role Overview
An productivity suite Administrator is required for our client based in Manchester. This is a hybrid position, with around one day per week on site. The role will require site visits around Manchester, therefore a driving licence/car would be preferential. Work may sometimes be required outside of standard business hours during system upgrades, migrations, or incident response.
The productivity suite Administrator will oversee all aspects of an organisation's productivity suite environment, ensuring seamless operation, security, and scalability. From supporting end-users and resolving technical issues to implementing new features and driving adoption, this role requires both hands-on technical abilities and a proactive, service-oriented approach.

Key Responsibilities
Productivity suite Administration: Manage the productivity suite tenant, including cloud email platform, collaboration platform, Teams, OneDrive for Business, and other related applications. Configure settings, create and manage user accounts, groups, and permissions, and ensure optimum system performance.
• User Support and Troubleshooting.
• Security and Compliance.
• System Upgrades and Feature Deployments.
• Migration and Integration.
• Monitoring and Reporting.
• Documentation and Training.
Required Skills and Qualifications
• Hands-on experience as an productivity suite administrator or in a similar IT systems administration role.
• Expert knowledge of productivity suite services, including cloud email platform, Teams, collaboration platform, OneDrive for Business, and related security features.
• Strong understanding of cloud computing concepts, networking fundamentals, and identity management (identity directory service).
• Experience with scripting language Scripting for automation and advanced configuration tasks.
• Proficiency in troubleshooting and resolving complex technical issues within productivity suite.
• Ability to plan and execute.
• Familiarity with security concepts, compliance standards (GDPR, ISO 27001), and best practices for protecting cloud data.
• Professional certifications such as productivity suite Certified: Enterprise Administrator Expert, vendor-certified: Security Administrator Associate, or equivalent are highly desirable.
Example Duties
• Managing the creation, modification, and deletion of user mailboxes and accounts.
• Configuring Teams and collaboration platform permissions for secure collaboration.
• Monitoring system health and implementing proactive measures to address potential issues.
• Developing automated workflows using scripting language and other tools.
• Providing training to staff on new productivity suite features and best practices.
• Ensuring compliance with internal and external policies regarding data retention and privacy.
• Participating in disaster recovery planning and implementation.
• Evaluating third-party applications for integration with productivity suite.
Benefits include;
• 35 days paid annual leave plus 8 bank holidays.
• Significant pension contribution.
• Retail discounts.
• Employee Assistance Program.
• Cycle to work scheme.