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Job Description

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Company Name : InstaStaff
3127438600
€13.45 - €13.45 Hour
Others
Wednesbury, West Midlands, United Kingdom
Customer Service/ Call Centre
23-06-2026
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Ticket Conductor

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InstaStaff are currently recruiting for Ticket Conductors to work on the tram system around the Black Country and Birmingham. This role will be a 4-month contract, and it will be to start immediately.

There will be a working pattern of 3 different shifts, and you will be put on a set shift, the shifts are - Early: 4am - 12pm, Mid: 10am - 8pm and Late: 3pm - 2am.

You will be working out the Wednesbury depo and will cover various locations around the area.

The duties of the Ticket Conductors include:

  • Delivering excellent customer service
  • Managing ticket sales onboard trams
  • Checking tickets and passes
  • Selling tickets where necessary
  • Ensuring a positive customer experience for all passengers
  • Shifts are structured in 4-hour blocks with a 45-minute break in between
  • Full training will be provided over one week, covering track safety, accident management, relevant systems, and on-the-job shadowing with experienced Metro colleagues
  • Successful candidates will have previous experience in a customer-facing role, demonstrate strong customer service skills, possess good numeracy for cash handling responsibilities, and always maintain a professional and positive approach.
  • Full training provided in first week - mix of onsite shadowing and classroom

The ideal Ticket Conductors will have:

  • Experience within a face-to-face customer service role
  • The ability to speak to people face to face
  • Clean, basic DBS

The salary for the Ticket Conductors will be £13.45 per hour

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Sterling House, East Wing, Suit 310E, Langston Road, Loughton, IG10 3TS.

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