Job Description

Hull (The Crossings)
Temporary Contract - 5 weeks
Monday to Friday 8:00am - 4:30pm
Immediate Start Available

Think Recruitment are currently recruiting for an experienced Resident Liaison Officer / Tenant Liaison Officer to join a social housing project based at The Crossings in Hull.

This is an excellent opportunity for someone with previous resident liaison or customer-facing experience within the social housing sector who can build strong relationships with tenants and ensure works are delivered smoothly.

As a Resident Liaison Officer, you will act as the key point of contact between residents and the contractor, ensuring excellent communication throughout the programme of works.

Your duties will include:

• Liaising with residents before, during and after works take place.
• Keeping tenants informed of appointments, progress updates and any changes.
• Managing resident expectations and resolving queries or concerns.
• Supporting site teams to ensure works run smoothly.
• Maintaining accurate records and documentation.
• Building positive relationships with residents and stakeholders.
• Assisting with complaints handling and customer satisfaction.

• Previous experience as a Resident Liaison Officer, Tenant Liaison Officer or similar customer-facing role.
• Experience working within social housing, planned works or maintenance environments preferred.
• Excellent communication and interpersonal skills.
• Strong organisational and administrative abilities.
• Ability to work independently and manage multiple priorities.

• Immediate start available.
• Monday to Friday working hours.
• Opportunity to gain experience on a live social housing contract.
• Supportive team environment.
• Competitive rates available depending on experience.

If you are interested in this opportunity, please apply with your up-to-date CV, mobile number and salary/rate expectations.