Job Description

Location: Darwen
Job Type: Freelance
Duration: 12 month
Rate: Competitive Day / Hourly Rates
Start Date: Immediate Start Available

We are currently recruiting for an experienced Customer Care Coordinator to join a busy residential new-build development in Darwen. This is an excellent opportunity to secure a long-term position on a 12 month residential housing project with an established contractor and supportive team.

The successful candidate will play a key role in delivering an exceptional customer experience, managing homeowner enquiries, coordinating remedial works, and ensuring high levels of customer satisfaction throughout the defect and aftercare period.

You will be responsible for managing customer care activities across the development, acting as the main point of contact for homeowners and coordinating contractors to ensure all issues are resolved efficiently and professionally.

• Manage customer enquiries and aftercare requests in a professional and timely manner.
• Act as the primary point of contact for homeowners throughout the defects period.
• Coordinate subcontractors and suppliers to attend and complete remedial works.
• Schedule and monitor customer care appointments.
• Track and manage defects through to successful completion.
• Maintain accurate records and update customer care systems.
• Liaise with site management teams, subcontractors, and homeowners to ensure excellent communication.
• Monitor contractor performance and ensure works are completed to the required standard.
• Assist with plot handovers and homeowner demonstrations where required.
• Ensure customer satisfaction levels are maintained and company service standards are achieved.

• Previous experience in a Customer Care Coordinator, Customer Service, or Aftercare role within residential house building.
• Strong understanding of the new-build customer journey and defects process.
• Excellent communication and customer service skills.
• Ability to manage multiple tasks and prioritise workload effectively.
• Strong organisational and administrative skills.
• Proficient in Microsoft Office and customer management systems.
• Professional and proactive approach to problem solving.
• Full UK driving licence preferred.

• Immediate start available.
• Competitive day or hourly rates.
• Long-term freelance opportunity on a 12 month residential development.
• Opportunity to work with an established and reputable housebuilder.
• Supportive and experienced team environment.

If you are an experienced in Customer Care looking for your next long-term opportunity in Darwen, we would love to hear from you.

Please contact Sophie on (phone number removed) or apply with your CV today.