Job Description

2nd Line IT Support Engineer (Contract)

Location: Cheltenham

Contract Length: 3 Months

Rate: £200 per day (Inside IR35)

Working Pattern: Full-time

Our client, a leading organisation within their sector, is looking for an experienced 2nd Line IT Support Engineer to join their IT team on an initial 3-month contract.

This is a hands-on support role where you'll provide 2nd line technical support across a broad Microsoft environment, helping to maintain business-critical systems and deliver an excellent user experience.

You'll work closely with end users, service desk teams and infrastructure engineers, resolving technical issues, supporting ongoing IT projects and ensuring day-to-day IT operations run smoothly.

What You'll Do:

Provide 2nd line support for hardware, software and networking issues

Troubleshoot and resolve escalated incidents and service requests

Support Windows 10/11, Microsoft 365 and Active Directory environments

Assist with device builds, deployments and user onboarding

Support system upgrades, patching and maintenance activities

Manage and update support tickets in line with agreed service levels

Document technical solutions and contribute to knowledge base improvements

Escalate complex issues to senior technical teams where required You'll be working within a busy support environment where strong technical troubleshooting skills and excellent customer service are essential.

What We're Looking For:

Previous experience in a 2nd Line Support Engineer or IT Support role

Strong knowledge of Microsoft Windows and Microsoft 365

Experience supporting Active Directory and user administration

Good understanding of networking fundamentals including DNS, DHCP and TCP/IP

Experience with hardware troubleshooting and device deployments

Strong problem-solving skills and attention to detail

Excellent communication and stakeholder management skills The ideal candidate will be proactive, adaptable and comfortable working within a fast-paced IT support environment.

Why Join?

Immediate-start contract opportunity

Competitive day rate of £200 per day (Inside IR35)

Exposure to a broad range of technologies

Collaborative and supportive IT team

Opportunity to contribute to ongoing IT projects and improvements Apply now to join a busy IT function and make an immediate impact within a dynamic technical environment