Job Description

Customer Service Specialist (Temporary)

Location: Newbury
Contract Type: Temporary (long term)
Hourly Rate: 13.50 per hour
Start Date: ASAP
Hybrid Working: 3 days in the office with rotating shifts

Are you an enthusiastic customer service professional with a knack for administration? We have a fantastic opportunity for you to join a well-known organisation in Newbury as a Customer Service Specialist! If you thrive in a collaborative environment and enjoy problem-solving, this role could be your perfect fit!

About the Role:

As a Customer Service Specialist, you will play a vital role in ensuring our customers receive top-notch support. You will be responsible for a variety of tasks that keep our operations running smoothly. Your day will be filled with engaging interactions and the satisfaction of resolving customer inquiries.

Key Responsibilities:

• Process Repair/Work Orders, including Loaner management
• Arrange returns and collections, and handle proof of delivery and pricing requests
• Manage incoming emails and calls with professionalism and care
• Proactively communicate with both internal and external customers
• Investigate and resolve invoice disputes effectively
• Log and follow up on issue resolutions, ensuring clear communication back to the customer
• Take responsibility for executing tasks while supporting colleagues across various complex areas
• Collaborate with your team to effectively organise and prioritise tasks within your specific areas
• Work cross-functionally on customer-specific topics to enhance service delivery
• Assist in mentoring and training junior colleagues, sharing your expertise and knowledge

What We're Looking For:

The ideal candidate will be customer-focused, motivated, and possess a strong background in administration and customer service. If you have excellent communication skills and are adept at problem-solving, we want to hear from you!

Key Skills:

• Strong Administration and Customer Service background
• Excellent Communication skills
• Effective Problem Solving abilities
• Mentoring and Training experience
• Outstanding Organisational skills
• Team Collaboration mindset

Why Join Us?

• Competitive hourly rate of 13.50
• Opportunity to work in a dynamic and friendly environment
• Gain valuable experience and develop your skills in customer service
• Join a supportive team that values collaboration and mentor ship

Working Hours:

This position offers hybrid working, with three days in the office and rotating shifts to provide flexibility. Shifts include:

• 8:30 AM to 4:30 PM
• 9:00 AM to 5:00 PM
• 9:30 AM to 5:30 PM

If you're ready to embark on an exciting journey with us, don't miss this chance! Apply now to join our vibrant team and make a difference in the lives of our customers. We can't wait to meet you!

How to Apply:

To apply, please submit your CV and a brief cover letter detailing your relevant experience. Join us in making customer service exceptional!

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.