Job Description

IT Service Management Administrator
Location: Remote
Employment Type: Full-time
PCD290134

Role Overview
Department: Group Professional Services – Device Lifecycle Management (DLM)
Role Type: Contract (Inside IR35) / Full-Time (Initial 3 month contract)
We’re looking for a IT service management platform Administrator to join a global technology services provider at an exciting time of growth.
This is a hands-on role supporting large-scale Device Lifecycle Management (DLM) programmes — configuring, maintaining, and optimising IT service management platform to enable seamless operations for enterprise customers.
You’ll play a key part in ensuring data integrity, system performance, and process consistency across multiple customer environments, while helping shape improvements to how technology services are delivered.

Key Responsibilities
• Configure and maintain IT service management platform modules related to DLM, including:
• Locations, schedules, appointments, and stockrooms.
• Assets and work orders.
• Support the coordination of bulk activity by managing key IT service management platform data sets and workflows.
• Perform routine triage and troubleshooting of IT service management platform issues, collaborating with internal IT and development teams.
• Validate and monitor event schedules, ensuring timely locking and accurate configuration.
• Produce operational documentation and run books, keeping all procedures up to date.
• Provide ad hoc reporting and data insights to stakeholders.
• Identify and recommend opportunities for process and system improvements.
• Collaborate closely with IT service management platform developers to understand changes, releases, and integration impacts.
What We’re Looking For
• 6+ months’ experience in a IT service management platform-focused administration or coordination role.
• Strong understanding of IT service management platform tables, fields, reports, flows, and business rules.
• IT service management platform System Administrator certification (or equivalent experience).
• Excellent communication skills, able to engage effectively with technical and business stakeholders.
• Strong organisational and multitasking abilities with attention to detail.
• Proactive, self-motivated, and eager to learn.

Desirable Skills
• Additional IT service management platform certifications, particularly in ITSM, FSM, Asset Management, or Walk-Up Experience.
• Ability to read and understand JavaScript.
• Basic understanding of IT service management platform integrations between instances.
• Experience in IT Asset Management or Device Lifecycle environments.