Job Description

IT Infrastructure Support Analyst
Location: Brentford
Employment Type: Full-time
Salary: £42K–£54K a year
PCD290149

Role Overview
IT Infrastructure Support Analyst is a key role in a major IT transformation project, providing technical expertise and hands-on support across infrastructure, servers, and cloud environments. This position requires strong infrastructure and end-user support background, proven experience with incident and problem management, ITIL V3 Foundation qualification, excellent communication, organisational, and troubleshooting skills.

Key Responsibilities
• Provide technical support and coordination across infrastructure and project tasks.
• Manage and troubleshoot issues related to identity directory service, desktop operating system Server, and telephony systems (including call recording).
• Collaborate with managed service providers and overseas IT teams to align infrastructure standards.
• Ensure compliance with IT policies, procedures, and security requirements.
• Take ownership of incidents and proactively drive continuous service improvement.

Skills and Experience
• Strong infrastructure and end-user support background.
• Proven experience with incident and problem management.
• ITIL V3 Foundation qualification.
• Excellent communication, organisational, and troubleshooting skills.
• Ability to work collaboratively across teams and manage external stakeholders.