Job Description

IT Support Analyst Tech – Infrastructure
Location: London
Employment Type: Full-time
PCD290156

Role Overview
Permanent, Full-time
Shift rota pattern – 6.30 am - 3.30pm and 10.45 am - 7.45pm
Who we are
We are an energy trading company generating liquidity across global commodities markets. We combine deep trading expertise with proprietary technology and the power of data science to be the best-in-class. Our understanding of volatile, data-intensive markets is a key part of our edge.
At the organisation, you will be joining a team of ambitious individuals who challenge themselves and each other. We have a culture of empowering exceptional people to become the best version of themselves.

Key Responsibilities
The IT & Infrastructure team help facilitate the productivity of all business functions by overseeing the delivery, management and support of all IT-related systems and applications. As an IT Support Analyst, you’ll become an integral team member, providing hands‑on and remote support for desktop services and telecoms systems.
This role is particularly suited to a self‑starter with good problem‑solving skills. You’ll be the first point of.
• Take responsibility for responding to user queries and escalating to 3rd line when required.
• Be the primary.
• Imaging and deployment of desktop operating system desktop and laptop machines, as well as tracking of assets from onboarding to deprovisioning—lifecycle management.
• Onboarding and offboarding of new and departing employees, including user account administration.
• Producing clear and concise documentation and procedures for administrative tasks.
• Provide support for various in‑house and 3rd party trading applications within defined SLAs.
• Understanding user requirements and being able to prioritise and escalate issues as required.
• Testing and evaluating new technology.
• Ensuring Audio/Video systems are operational and maintained.
• Logging all calls on the call logging system and proactively seeking to reduce reoccurring issues.
• Carrying out routine maintenance tasks as required.
• Managing desk moves and changes as required by the business.
• Maintaining asset stock levels to ensure availability and resilience.
• Monitoring critical escalation channels and picking up the calls within defined SLAs.
What You’ll bring
• Experience supporting enterprise technology domain, server stack and productivity suite accounts and services.
• Experience with supporting and provisioning mobile devices.
• Experience with identity directory service management experience.
• Experience troubleshooting hardware, software, and basic networking issues.
• Experience supporting and troubleshooting printers and copiers.
• Previous experience with demanding service levels and use of ticketing systems.
• An ability to participate in shift and on‑call rota to support business and trade priorities.
• Ability to prioritise issue resolution based on business risk.
• Ability to effectively capture user requirements and propose suitable solutions.
• Proven ability to handle challenging, rapid‑response user support.
• Previous trade floor support experience or experience in a financial institution.

Desirable Skills
• cloud platform identity directory service / cloud platform.
• Scripting (scripting language, spreadsheet automation etc.).
• Knowledge of basic trading concepts.
Benefits & perks
• Competitive salary.
• private health insurance health insurance and dental cover.
• 38 days of holiday (including bank holidays).
• Pension scheme.
• Annual health screening provider health checks.
• A personal learning & development budget of £5000.
• Free gym membership.
• Specsavers vouchers.
• Enhanced family leave.
• Cycle to Work scheme.
• Credited Deliveroo dinner account.
• Office massage therapy.
• Freshly served office breakfast twice a week.
• Fully stocked fridge and pantry.
• Social events and a games room.