Job Description

About the Role

We are seeking a proactive and customer-focused Customer Services Officer to join our client's team on a 3-month temporary basis. This is a fantastic opportunity to support a busy housing organisation.

Key Responsibilities:

• Act as the first point of contact for customers via phone, email, and in person.
• Resolve customer enquiries and complaints efficiently and professionally.
• Provide accurate information on housing, repairs, and related services
• Log and manage repair requests and liaise with contractors to schedule work
• Support tenancy and allocations processes, including applications and enquiries
• Maintain accurate records and update internal systems
• Work collaboratively with internal teams, including Income Management and Neighbourhood teams.
• Promote online services and assist customers with digital access

Essential Requirements:

Language skills (ESSENTIAL): You must be fluent in Urdu, Punjabi, Arabic, or another South Asian language

Proven experience in a customer service role, ideally within housing or a similar environment Strong communication and interpersonal skills Ability to handle challenging situations and resolve complaints Good IT skills (MS Office and database systems) A calm, professional, and empathetic approach

What We're Looking For:

• Passion for delivering excellent customer service
• Ability to remain calm under pressure
• A team player with a "can do" attitude
• Strong organisational and problem-solving skills

Why Apply?

• Competitive hourly rate
• Immediate start available
• Opportunity to gain experience within a reputable organisation
• Meaningful role supporting diverse communities

If you are a multilingual customer service professional looking for your next temporary opportunity, we'd love to hear from you.

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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