Job Description

Credit Representative - Major Business

• Location: Lower Kingswood (KT20) - parking on site and shuttle buses run from Redhill, Reigate and Sutton train stations.
• Job Type: Temporary until the end of December 2026
• Hours: 35 per week- 100% office based
• Hourly rate: £15.38- £17.03 per hour PAYE or £19.50- £21.63 per hour via an umbrella company. We are seeking a Credit Representative to join our dynamic Major Business Credit team. Reporting to the Credit Team Manager, this role is essential for managing and collecting debt across a defined portfolio of major business accounts and Public sector customers. This position demands strong communication skills, excellent organisational abilities, and a methodical approach to credit control.

Day-to-day of the role:

• Manage and collect debt on a defined portfolio of major business accounts.
• Administer collection procedures in line with departmental policies.
• Review and prioritise ledger debt daily.
• Accurately and timely complete departmental processes and controls, including cashflow, workflows, month-end analysis, and no-remit reporting.
• Collect manual Direct Debits when due and address any rejected payments immediately.
• Build, maintain, and develop strong customer relationships.
• Identify accounts for escalation and submit well-reasoned proposals to the Team Manager.
• Liaise with internal departments to efficiently resolve issues and support timely customer payments.

Required Skills & Qualifications:

• Minimum of 2 years' experience in a credit control or similar role.
• Strong knowledge of credit control procedures.
• Highly organised with a logical, methodical approach to problem-solving.
• Excellent communication skills, capable of remaining calm and professional under pressure.
• Confident in building relationships with both internal and external stakeholders.
• Proactive, target-driven, and comfortable working in a fast-paced environment.

Working Environment:

• The Major Business Credit team is a high-performing, results-focused environment. You will be expected to take ownership of your portfolio, demonstrate initiative, and contribute positively to team performance, helping to exceed monthly and annual departmental targets.