Job Description

We are seeking a motivated Customer Service Representative to provide exceptional support and manage customer interactions in the FMCG sector. This temporary role based in Thirsk requires strong organisational skills and attention to detail to ensure customer satisfaction.

Client Details

The hiring company is a well-established organisation within the FMCG industry, recognised for its commitment to delivering quality products and services. As a key player in its field, the company offers a fast-paced working environment with a focus on operational excellence.

Description

• Respond to customer inquiries and resolve issues in a timely and professional manner.
• Process customer orders accurately, ensuring all details are verified and recorded.
• Maintain and update customer accounts, ensuring all information is current and accurate.
• Collaborate with internal teams to address customer concerns and ensure smooth operations.
• Provide product and service information to customers as required.
• Monitor and track order progress, keeping customers informed of any changes or delays.
• Identify opportunities to improve customer service processes and recommend enhancements.
• Adhere to company policies and industry regulations when handling customer interactions.

Profile

A successful Customer Service Representative should have:

• Previous experience in a customer service role, preferably within the FMCG sector.
• Strong communication and interpersonal skills.
• Proficiency in using customer relationship management (CRM) systems or similar software.
• Ability to multitask and work effectively in a fast-paced environment.
• Attention to detail and a proactive approach to problem-solving.
• Basic knowledge of the FMCG industry and its operations.

Please note due to immediacy of this role we can only consider candidates who can start ASAP.

Job Offer

• Competitive hourly rate of £14.00 to £17.00 per hour, based on experience.
• Opportunity to gain valuable experience in the FMCG industry.
• Temporary position with the potential to build your skillset and expand your career.
• Accessible location in Thirsk with a supportive team environment.

If you are interested in this Customer Service Representative role in Thirsk, we encourage you to apply today and take the next step in your career within the FMCG industry.