Job Description

Case Officer

16.21 per hour

Manchester City Centre

Hybrid working

On-going temp role

Full-time (37 hours per week)

Office Angels are recruiting for a Case Officer for a regulatory body whose head office is based in Manchester City Centre. The purpose of this role is to assess, monitor and track complaints, draft responses to complainants, and escalate them if necessary. The ideal candidate will have strong administrative experience and ideally will have previous experience of managing a caseload.

This vacancy is temporary, guaranteed until the end of 2026, however there is a strong possibility of extension and you will have the ability to apply for permanent positions. The organisation works under a hybrid model, with the expectation for its employees to work a minimum of 3 days in the office and 2 days from home; however, it is mandatory for new starters to attend the office every day during the training period.

This role is due to start imminently, you must be available to start at a relatively short notice. Due to the nature of the organisation, the successful candidate will be subject to a standard DBS check and a 3-year reference clearance, and you will be required to provide up-to-date proofs of address and contact details of referees.

Key Responsibilities:

• Processing complaints and recommending/deciding on the appropriate course of action
• Working with regional teams to progress complaints quickly by liaising with senior team members to ensure work is completed to standard
• Providing an excellent service to complainants
• Email correspondence
• Quality checking yours and others work
• Supporting the administrators within the team
• Following strict procedures and protocols
• Updating the in-house database to ensure your work is recorded currently
• Following strict processes and procedures
• Managing own caseload of complaints

Person Specification:

• Excellent verbal and written English (essential)
• Previous administration experience in a busy environment (essential)
• Experience of using a variety of databases and IT applications, especially Excel, Word, Outlook and Microsoft Teams (essential)
• Ability to work at pace and work independently (essential)
• Excellent organisational skills (essential)
• Ability to follow stringent policies and procedures (essential)
• Basic understanding of safeguarding (desirable)
• Experience of managing own caseload (desirable)

Benefits:

• Weekly pay
• Hybrid working

If you are interested, please apply or email your CV to (url removed). If you have a question about the role, feel free to give the office a call on (phone number removed)!

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.