Job Description

Customer Services Application Officer

• Pay: 14.24 per hour
• Job Type: Part-time (22 hours per week) - temp till end of September with potential 12-month FTC
• Location: Hybrid (Oxford - Town Hall / Home working)

The Role

We are seeking enthusiastic, motivated, and detail-oriented individuals to support the administration of a large-scale property licensing scheme. This role plays a key part in ensuring private rented properties meet required safety and management standards.

This is a fast-paced, entry-level opportunity where full training will be provided. You will be working with a high volume of applications, customer queries, and data, contributing to a busy and proactive team environment. There is opportunity for progression based on performance, including the potential to move onto a fixed-term contract.

Day-to-Day Responsibilities

• Processing Selective Licensing applications accurately using internal systems
• Handling inbound calls and making outbound calls to support application progress
• Managing and responding to a high volume of emails
• Inputting, reviewing, and validating data in line with procedures and quality standards
• Following detailed procedures and adapting to changes in legislation and processes
• Liaising with customers and colleagues to resolve queries
• Prioritising workloads to meet deadlines and performance targets
• Supporting team call coverage during core hours and meeting service level expectations
• Maintaining confidentiality and handling sensitive data appropriately
• Contributing to continuous improvement and service quality

Required Skills & Experience

• Strong written and verbal communication skills
• Excellent customer service experience
• Ability to follow complex procedures with high attention to detail
• Confident using IT systems and able to quickly learn new software
• Good organisational skills with the ability to prioritise workload independently
• Problem-solving mindset with a proactive approach
• Ability to work effectively in a fast-paced, team-oriented environment

Additional Information

• Working Hours: 22 hours per week (flexible across the week)
• Contract: Agency role with potential progression to a 12-month fixed-term contract
• Interview Dates: 5th June or 8th June

To apply for the Customer Services Application Officer position, please submit your CV detailing your relevant experience.