Job Description

Huntswood is partnering with a leading financial services organisation and is looking for confident, experienced customer service professionals to support its commercial banking clients making both inbound and outbound calls.

In this role, you'll reach out to customers with updates to banking products and payment services, providing clear guidance, resolving queries, and delivering a professional, high-quality service on every call. You'll also take inbound call helping to answer questions and resolve any queries they may have.

Location

You'll start with 1- 3 week of office-based training at the client's newly refurbished Knutsford headquarters. After that, the role becomes primarily home based, with 1 day per month in the office. Please note, the site is car access only.

Contract Details

Start Date: 27th July 2026

Day Rate: £152 via Husp Umbrella (we can support you with information on setting this up)

Location: Knutsford

Hours: 35 hours per week, Monday to Friday, shifts between 8am-7pm

Contract Length: Until December 2026

What We're Looking For

• Customer service experience in banking or financial services is essential
• Commercial or business banking experience is advantageous
• Strong communication and problem-solving skills
• Ability to travel to the client site by car
• Comfortable working to targets and KPIs
• Strong attention to detail and confidence using multiple systems

Why Join Huntswood?

As part of ResultsCX, Huntswood works with major financial services brands on customer and operations projects. This role offers the chance to:

• Gain experience with a leading commercial banking organisation
• Build on your skills in a professional, fast-paced environment
• Create future opportunities through a strong working partnership
• Join a business that values integrity, quality, and development

Interested?

If you're professional, motivated, and ready for your next challenge in banking customer service, we'd love to hear from you.

Apply today.

For your security, Huntswood will only request your contact details by email during the early stages of the recruitment process and will never ask for sensitive personal information.