Commercial Waste Support OfficerLocation: London (Office-based)
Pay Rate: 19.98 PAYE per hour / circa 25.00 Umbrella
Contract: 4 months (initially)
Department: Environment Local Authority
We are recruiting for a Commercial Waste Support Officer to join a busy Local Authority team delivering essential environmental services. This role is ideal for an experienced administrator with strong customer service skills who can support a fast-paced, revenue-generating service focused on customer retention and operational efficiency.
The Role
You will provide day-to-day administrative and customer support to the Commercial Waste team, ensuring smooth service delivery and high levels of customer satisfaction.
Key responsibilities include:
- Handling customer enquiries via telephone, email, and written correspondence
- Providing administrative support including data entry, record keeping, and document management
- Liaising with waste contractors regarding new, amended, and cancelled services
- Monitoring missed collections and service issues, ensuring timely resolution
- Managing Waste Transfer Notes in line with legislative requirements
- Maintaining sales trackers and supporting service reporting
- Assisting customers with account queries, payments, and direct debit setup
- Supporting basic debt recovery processes and maintaining accurate records
- Ensuring compliance with GDPR and internal data management policies
About You
- Previous experience in an administrative or business support role
- Strong customer service and communication skills
- Good working knowledge of Microsoft Office and databases
- High attention to detail and ability to manage multiple tasks
- Experience handling customer queries, complaints, or service issues
- Understanding of GDPR and data handling best practices
- Proactive, organised, and able to work collaboratively
About the Organisation
You will be joining a forward-thinking Local Authority committed to delivering efficient, customer-focused services. The Commercial Waste team plays a key role in generating income while maintaining high service standards across the borough.
Flexible working, inclusion, and continuous improvement are at the core of how the organisation operates.