Job Description

You'll be joining a well-established UK organisation undergoing a major internal technology uplift. They're rolling out a new email structure across all sites and need someone who can hit the ground running, take ownership, and keep things moving.

This is a project-focused role, not BAU, ideal for someone with 12-18 months' experience in IT support who's confident with Microsoft technologies and comfortable speaking with end users.

What you'll be doing

• Renaming existing store email accounts and standardising naming conventions
• Creating 300 new user mailboxes
• Supporting users through login, setup, and access issues
• Calling store teams to guide them through the onboarding process
• Light admin tasks in Business Central (training provided)
• Supporting the wider IT team with small tasks if the project is ahead of schedule

Tech you'll need to know

• Active Directory - user creation, password resets, account changes
• Microsoft 365 / Exchange Online - mailbox creation, licensing basics
• General confidence supporting non-technical users over the phone
• Clear communication and ability to work independently

Working pattern

• Hybrid - first week onsite in Gloucester for onboarding
• Then 1-2 days per week onsite, remainder remote
• Start date: ASAP

If you're an immediately available IT Support Engineer in Gloucestershire and interested in this project, please send your CV to Andy Dale at Arcas Technology.