Job Description

Analytics Manager (Customer Analytics & CRM)£550- £600pd via UmbrellaMostly remote, 2 days per month onsite/ Hampshire

A leading Retail organisation is looking for an experienced Analytics Manager to join their Customer & Data function and lead a team of analysts driving customer, CRM and commercial insight across the business.

You'll take ownership of a team of 4 Analysts, helping shape the future of customer analytics, CRM performance and data-driven decision making.

The Role

• Lead, coach and develop a team of 4 Analysts
• Build and mature the analytics capability, driving best practice across analysis, forecasting and insight delivery
• Drive CRM and customer performance through data-led recommendations and optimisation
• Lead complex customer analytics projects, translating business challenges into actionable insights
• Prioritise and manage a varied analytics backlog using Agile methodologies
• Partner with stakeholders across CRM, Marketing, Digital, eCommerce and Commercial functions
• Develop forecasting models, analytical tools and reporting frameworks to support strategic decision making

Skills/Experience

• Proven experience leading people/team
• Strong Retail, eCommerce or customer-focused industry experience
• Advanced SQL skills and experience working with large, complex datasets
• Experience delivering commercial insights that drive measurable business outcomes
• Hands-on experience with cloud-based analytics platforms such as Databricks, Snowflake, Redshift or Google BigQuery
• Strong stakeholder management and communication skills, with the ability to influence senior business leaders

Reasonable Adjustments:

Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients.

If you need any help or adjustments during the recruitment process for any reason, please let us know when you apply or talk to the recruiters directly so we can support you.