Job Description

Resident Liaison Officer

Salary/Day Rate: Competitive (DOE)

Location: Paddington, London

Part-Time Opportunity (2–3 Days Per Week) / Full time options available.

Start Date: ASAP

The Opportunity

Our client, a leading construction contractor, is looking to appoint an experienced Resident Liaison Officer to support the successful delivery of a major construction project in Paddington.

This is an excellent opportunity for a personable and proactive individual to become the key point of contact between the site team and local residents, businesses and the wider community throughout the construction programme.

Working closely with the Project Lead and Construction Manager, you'll play a vital role in keeping residents informed, managing enquiries and concerns, and ensuring a positive customer experience throughout the project.

The role is expected to run 2–3 days per week until the end of 2026, with the potential for an extension into 2027. There may also be an opportunity to take on wider project support and logistics responsibilities as the project progresses.

Key Responsibilities

Act as the main point of contact for residents, businesses and local stakeholders affected by the project.

Build positive relationships with residents and ensure excellent customer service throughout the construction programme.

Keep residents informed of upcoming works, access requirements and programme updates.

Organise and attend resident meetings, drop-in sessions and community engagement events.

Produce and distribute newsletters, letters and project communications.

Respond promptly to resident enquiries, complaints and concerns, ensuring issues are resolved professionally and efficiently.

Maintain accurate records of resident interactions, complaints and resolutions.

Work closely with the site management team to minimise disruption to residents wherever possible.

Support the project team in delivering a positive customer journey from start to completion.

Liaise with local authorities, housing providers and community organisations where required.

Ensure all communications reflect the company's commitment to customer satisfaction and community engagement.

About You

We're looking for someone who enjoys working with people and has previous experience in a customer-facing role within construction or social housing.

You'll ideally have experience as a:

Resident Liaison Officer (RLO)

Tenant Liaison Officer (TLO)

Customer Liaison Officer

Resident Engagement Officer

Housing Officer

Community Liaison Officer

Experience Required

Previous experience as a Resident Liaison Officer or similar customer-facing role within construction, social housing or planned works.

Excellent communication and interpersonal skills.

Experience handling resident enquiries, complaints and conflict resolution.

Strong organisational skills with the ability to manage multiple priorities.

Confident working alongside site teams, clients and residents.

Professional, empathetic and customer-focused approach.

Good IT skills, including Microsoft Office.

Full UK Driving Licence (preferred but not essential).

What's on Offer

Competitive salary/day rate depending on experience.

Flexible part-time opportunity (2–3 days per week).

Long-term project through to the end of 2026 with the possibility of extension.

Opportunity to work on a prestigious construction project in Paddington.

Supportive and collaborative project team.

Opportunity to broaden your experience into project logistics as the scheme progresses.

Interested?

If you're an experienced Resident Liaison Officer looking for your next opportunity, we'd love to hear from you.

Contact Zach Grandy-Smith

(phone number removed)

✉️

All applications will be treated in the strictest confidence.

O’Neill and Brennan values diversity and promotes equality, All individuals will be treated in a fair and equal manner and in accordance with the law regardless of gender, marital status, race, religion, colour, age, disability or sexual orientation