Job Description

Customer Service Support (Temporary Contract)

• £14.50 an hour
• Hours 9am to 5pm Monday to Friday
• Duration: 4-12 weeks, possibly longer

About You

You are confident, articulate, and take pride in providing a premium service experience for a high end dealership. You understand the importance of attention to detail when dealing with high-value products and discerning customers.

The Role

We are seeking a motivated and organised Customer Service Support to support our dealership teams during a busy period. This temporary role will be responsible for accurately processing customer and sales data, assisting with customer follow-up activities, and helping to ensure a smooth customer journey from enquiry through to reservation.

The successful candidate will work closely with dealership sales teams and provide administrative and customer contact support across a range of activities.

Key Responsibilities

• Accurately enter customer and sales data provided by dealership teams into The Norton Hub.
• Review and maintain customer records to ensure information is complete and up to date.
• Contact customers via telephone, email, and SMS to follow up on enquiries and maintain engagement.
• Schedule and coordinate test rides with prospective customers.
• Assist customers through the reservation process, providing information and support as required.
• Support dealership teams in managing customer communications and lead follow-up activities.
• Ensure all customer interactions are recorded accurately within internal systems.
• Maintain a professional and customer-focused approach in all communications.
• Adhere to company policies, procedures, and data protection requirements.

Skills & Experience

Essential

• Strong administrative and data entry skills with excellent attention to detail.

• Previous experience in customer service, telesales, call handling, or dealership administration.
  • Confident telephone manner and strong written communication skills.
  • Good organisational skills and the ability to manage multiple tasks effectively.
  • Comfortable using computer systems, CRM platforms, and Microsoft Office applications.
  • Customer-focused approach with a professional attitude.
  • Ability to work independently and as part of a team.
• Please apply online or contact Maxine or Andrea at Reed Norwich