Job Description

Manager, Operational Excellence - Insurance Operations & Domain Solutions, Technology & Transformation
London
Technology & Transformation
PCD300097

Professional experience needs to include:
• A track record of success in delivering complex transformation initiatives within the insurance industry, ideally gained within a (re)insurer, brokerage, or consulting environment, or equivalent.
• A Strong understanding of the UK insurance market dynamics, including regulatory landscape, key trends, and the impact of disruptive technologies (e.g., AI & automation) on business models.
• Demonstrated experience in leading workstreams and delivering tangible results across various transformation initiatives, including target operating model design & implementation, process re-engineering, and cost reduction programmes.
• Strong communication and stakeholder management skills, with the ability to articulate complex concepts clearly and concisely to diverse audiences, manage competing priorities, and navigate challenging situations effectively.
• Proficiency in productivity and collaboration software, particularly presentation software and spreadsheet software, with the ability to develop compelling presentations and analyse data effectively.
• Strong risk awareness and mitigation skills, with a focus on protecting the firm's reputation and ensuring compliance with relevant regulations.

Job Type
Permanent / FTC

The specific roles and responsibilities of the role are as follows:
• Shape transformative programmes for insurance carriers and brokers, re-engineering operations to thrive in a digitally-driven future. This includes end-to-end responsibility from strategy definition through to implementation.
• Drive end-to-end process excellence initiatives across the entire insurance lifecycle (Underwriting, Policy Administration, Claims) and enterprise / enabling functions (incl. technology, finance, HR, risk etc.).
• Support the Identification and implementation of improvements to maximise efficiency, reduce costs, and enhance customer experience.
• Design and implement future-proof operating models for insurers, optimising organisational structures, processes, and technology for agility, scalability, and effectiveness.
• Support strategic cost transformation initiatives, identifying and capturing opportunities for cost reduction and efficiency gains, ultimately improving profitability and competitiveness.
• Contribute to the growth of the practice's thought leadership by developing insightful content and perspectives on emerging trends in insurance operations and transformation.
• Support the development of our operation excellence tooling, assets and methodology and enable our go-to-market strategy.
• Champion diversity and inclusion within the team and contribute to broader practice development initiatives.
Connect to your skills and professional experience
We are looking for enthusiastic and passionate individuals who are driving change and real impact for the Insurance industry. An independent thinker who also thrives as part of a team, with excellent communication and presentation skills. Someone who enjoys solving new and complex problems and challenging themselves to work in new fields to contribute to market facing propositions, client engagements and internal initiatives. Dedicated to learning and staying up to date with emerging market and industry trends.

Preferably you will also have:
• Experience in developing compelling business / value cases for operating model changes and disruptive technology solutions, particularly in areas such as data analytics, AI, and automation, within the insurance sector.
• Experience in implementing AI-driven solution within the general insurance lifecycle (e.g., claims automation, fraud detection, risk assessment, etc.) is highly desirable.

Our hybrid working policy
You’ll be based in London with hybrid working.
At the organisation we understand the importance of balancing your career alongside your home life. That’s why we’ll support you to work flexibly through our hybrid working policy. Depending on the requirements of your role, you’ll have the opportunity to work in your local office, virtual collaboration spaces, client sites and remotely. You’ll get the chance to meet face to face when needed, while you collaborate and learn from colleagues, share your experiences, and build the relationships that will fuel your career and prioritise your wellbeing. Please check with your recruiter for the specific working requirements that may apply for your role.
Our commitment to you
Making an impact is more than just what we do: it’s why we’re here. So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before.
We want you. The true you. Your own strengths, perspective and personality. So we’re nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we’ll take your wellbeing seriously, too. Because it’s only when you’re comfortable and at your best that you can make the kind of impact you, and we, live for.
Your expertise is our capability, so we’ll make sure it never stops growing. Whether it’s from the complex work you do, or the people you collaborate with, you’ll learn every day. Through world-class development, you’ll gain invaluable technical and personal skills. Whatever your level, you’ll learn how to lead.
Connect to your next step
A career at the organisation is an opportunity to develop in any direction you choose. Join us and you’ll experience a purpose you can believe in and an impact you can see. You’ll be free to bring your true self to work every day. And you’ll never stop growing, whatever your level.